When you order food through a third-party delivery app such as DoorDash or Grubhub, you end up paying much more for food than the cost of menu items. Even if you never use these apps, you’re helping to cover their fees because restaurants have to increase prices for everyone when delivery apps keep 15–30% in commission fees for online orders. That contributes to food inflation. Long term, many of your favorite small businesses won’t survive this big squeeze, which just keeps getting worse.
Read and share these details about what delivery apps are charging — and what you can do about it.
Here’s what popular delivery apps charge
Tip isn’t included above, but would add about $3.75 to the total at 15%. If you walk in or call to order, the restaurant you love gets 100% of what you pay. If you order via a delivery app, the restaurant gets less — even though you pay more.
*Standard Delivery App Fees include:
**Additional fees: These are approximate based on national averages. Actual fees vary by location and app. They may include processing charges, location-based charges, and surge pricing. In some areas, delivery apps add an extra charge of $1.99–$4.99 per order because some cities passed laws that required drivers to be paid minimum wages. Apps call these “regulatory fees” but that money goes to the apps — not local governments.
All these fees may change without notice and you usually won’t see them until after you’ve chosen your menu items and you’re ready to hit “order” in the app.
See the fee breakdown for a popular meal
A meal of Pad Thai and spring rolls is one of the most popular meals to have delivered in the U.S. Find out how that $25 meal might cost you $40 or more.
Totals are approximate because fees vary by location. Tipping would add about $3.75 to the total. If you walk in or call to order, the restaurant you love gets 100% of what you pay. If you order via an app, the restaurant gets less — even though you pay much more.
“Additional Fees” in delivery apps can trick consumers into paying more.
That’s why the FTC is investigating.
“Additional fees” usually don’t appear on any online menu and they might change frequently. Often referred to as “hidden” or “mystery” fees, most customers don’t see them until after they’ve spent time choosing their food and have entered payment info. At that point, many people feel cheated by the extra fees, but they are already counting on getting their meals.
That’s why the Federal Trade Commission (FTC) wants to hear from anyone who has been impacted by a third-party marketplace that has “tricked its customers, deceived its drivers and unfairly damaged the reputation and revenues of restaurants.”
We’ve made it easy for you to share your opinions with the FTC on the next page.
More about the “junk” fees charged by delivery apps
Finally, nobody is saying you should never order food delivery. But you deserve to know what and who you’re actually paying. Chances are, you’ve paid too much — and your experience matters. Tell the FTC about it.
We’ve done the hard work, so you can do this quickly.
